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research. design. leadership.

research. design. leadership.

I'm Casey Flood

I'm Casey Flood

I'm Casey Flood

I've spent 8 years simplifying complex things. I blend data, research, and design thinking to create healthcare products that transform patient and provider experiences.

I've spent 8 years simplifying complex things. I blend data, research, and design thinking to create healthcare products that transform patient and provider experiences.

I've spent 8 years simplifying complex things. I blend data, research, and design thinking to create healthcare products that transform patient and provider experiences.

Explore My Projects

Explore My Projects

Below are some of my featured projects. I'm actively adding more (weekly)!

Below are some of my featured projects. I'm actively adding more (weekly)!

Amwell | Admin Platform Design

The enterprise portal design. A 3-week journey from fragmentation to unity. Amwell's admin experience reimagined. The solution established new standards for enterprise UX and created a foundation for future development.

UX Research

UX Design

Team Leadership

Design System

View Project

Amwell | Admin Platform Design

The enterprise portal design. A 3-week journey from fragmentation to unity. Amwell's admin experience reimagined. The solution established new standards for enterprise UX and created a foundation for future development.

UX Research

UX Design

Team Leadership

Design System

View Project

Amwell | Admin Platform Design

The enterprise portal design. A 3-week journey from fragmentation to unity. Amwell's admin experience reimagined. The solution established new standards for enterprise UX and created a foundation for future development.

UX Research

UX Design

Team Leadership

Design System

View Project

Amwell | Patient Care Selection

Helping patients find and select appropriate virtual care options through streamlined service selection and improved user experience.

UX Research

UX/UI Design

B2B, B2C, SaaS

Platform Migration

View Project

Amwell | Patient Care Selection

Helping patients find and select appropriate virtual care options through streamlined service selection and improved user experience.

UX Research

UX/UI Design

B2B, B2C, SaaS

Platform Migration

View Project

Amwell | Patient Care Selection

Helping patients find and select appropriate virtual care options through streamlined service selection and improved user experience.

UX Research

UX/UI Design

Product Management

Platform Migration

View Project

MyTrips | Itinerary Sharing App

The itinerary creator for spontaneous travelers. Automatically generates shareable travel timelines from photos and location data, saving 85 minutes per trip.

User Research

0-1

UI/UX Design

Design System

View Project

MyTrips | Itinerary Sharing App

The itinerary creator for spontaneous travelers. Automatically generates shareable travel timelines from photos and location data, saving 85 minutes per trip.

User Research

0-1

UI/UX Design

Research - Implementation

View Project

MyTrips | Travel Itinerary App

The itinerary creator for spontaneous travelers. Automatically generates shareable travel timelines from photos and location data, saving 85 minutes per trip.

0 - 1

Native Mobile App

AI

Research - Implementation

View Project

Amwell | TytoCare Intregration

Integrated TytoCare into Amwell’s telehealth platform, cutting setup errors by 30% with visual pairing flows, enhancing provider efficiency during COVID-19.

Medical Device

Remote Patient Monitoring

Provider Experience

Systems Integration, API

View Project

Amwell | TytoCare Intregration

Integrated TytoCare into Amwell’s telehealth platform, cutting setup errors by 30% with visual pairing flows, enhancing provider efficiency during COVID-19.

Medical Device

Remote Patient Monitoring

Provider Experience

Systems Integration, API

View Project

Amwell | TytoCare Intregration

Integrated TytoCare into Amwell’s telehealth platform, cutting setup errors by 30% with visual pairing flows, enhancing provider efficiency during COVID-19.

Medical Device

Remote Patient Monitoring

Provider Experience

Systems Integration, API

View Project

Amwell | Admin Platform Design

The enterprise portal design. A 3-week journey from fragmentation to unity. Amwell's admin experience reimagined. The solution established new standards for enterprise UX and created a foundation for future development.

UX Research

UX Design

Team Leadership

Design System

View Project

Amwell | Patient Care Selection

Helping patients find and select appropriate virtual care options through streamlined service selection and improved user experience.

UX Research

UX/UI Design

B2B, B2C, SaaS

Platform Migration

View Project

MyTrips | Itinerary Sharing App

The itinerary creator for spontaneous travelers. Automatically generates shareable travel timelines from photos and location data, saving 85 minutes per trip.

User Research

0-1

UI/UX Design

Research - Implement

View Project

Amwell | TytoCare Intregration

Integrated TytoCare into Amwell’s telehealth platform, cutting setup errors by 30% with visual pairing flows, enhancing provider efficiency during COVID-19.

Medical Device

Remote Patient Monitoring

Provider Experience

Systems Integration, API

View Project

Reviews

Reviews

A couple words from my coworkers, colleagues and clients. View all.

Casey is particularly good at managing complexity—she tracks down data, research insights, and technical constraints to create simple solutions for users while providing internal teams with what they need to make it happen.

Kevin Segel

Director, Product Design @ Amwell

Casey understands the core of good design: the research, user journeys and information architecture that make a difference between a delightful user experience and a superficial one.

Missy Roode

Director of Experience Strategy, Healthcare

Casey excels in both strategic thinking and detailed execution, consistently creating elegant design solutions that prioritize accessibility, usability and internationalization.

David Eisner

VP, Product Design and UX Research @ Amwell (Ex-Amazon)

Casey is the go-to expert on patient user experience, leading research that resulted in numerous design improvements.

Kate Murdoch

Principal Product Designer @ Amwell

Casey’s standout quality is her remarkable empathy, deeply understanding user needs to create compassionate and user-friendly solutions.

Elie Liteli

Product Manager 2 - Azure Disk Storage @ Microsoft

Casey has a strong understanding of user needs and behaviors, leveraging this insight effectively through in-depth user research.

Claudiane Philippe

Senior Product Designer @ Amwell

Process

I like to follow a process when I can. Not all projects are the same, but generally speaking, I...

Discover

Lead discovery workshops and user research sessions to deeply understand user pain points, business objectives, and market opportunities.

Define

Synthesize research insights, create user journey maps, and define clear success metrics to guide strategic design decisions.

Develop

Craft user flows and iterative prototypes while conducting continuous usability testing to validate design solutions and improve user experience.

Deliver

Partner with developers to implement pixel-perfect designs, ensure accessibility standards, and measure post-launch performance through analytics and user feedback.

EXPERIENCE

Product design that simplifies complexity

Transforming complex digital systems into intuitive experiences that enhance user satisfaction and drive measurable business results.

Product Design

UX Research

Leadership

Project Management

Product design that simplifies complexity

Transforming complex digital systems into intuitive experiences that enhance user satisfaction and drive measurable business results.

Product Design

UX Research

Leadership

Project Management

EXPERIENCE

Product design that simplifies complexity

Transforming complex digital systems into intuitive experiences that enhance user satisfaction and drive measurable business results.

Product Design

UX Research

Leadership

Project Management

EXPERIENCE

EXPERIENCE

Product design that simplifies complexity

Transforming complex digital systems into intuitive experiences that enhance user satisfaction and drive measurable business results.

Product Design

UX Research

Leadership

Project Management

Years experience

8

Projects completed

211

Leadership roles

11

Industries worked with

5

Core Expertise

SaaS

SaaS

Software as a Service

B2B & B2C

Health Tech

User Research

User Research

User Research

QUANTITATIVE & QUALITATIVE

QUANTITATIVE & QUALITATIVE

QUANTITATIVE & QUALITATIVE

Multiple Industries

Need to Update

NEED TO UPDATE

Design

Design Director, 3Lateral

Hi

Need to Update

NEED TO UPDATE

Design

Common Queries Answered

What is your design process?

My design process typically involves four key phases: research, design, prototype, and test. In the research phase, I gather insights about the user and their needs. In the design phase, I create wireframes and visual designs that meet those needs. In the prototype phase, I create interactive models of the design for testing. In the test phase, I collect feedback from users to refine the design.

What is your design process?

What is your design process?

My design process typically involves four key phases: research, design, prototype, and test. In the research phase, I gather insights about the user and their needs. In the design phase, I create wireframes and visual designs that meet those needs. In the prototype phase, I create interactive models of the design for testing. In the test phase, I collect feedback from users to refine the design.

What is your design process?

My design process typically involves four key phases: research, design, prototype, and test. In the research phase, I gather insights about the user and their needs. In the design phase, I create wireframes and visual designs that meet those needs. In the prototype phase, I create interactive models of the design for testing. In the test phase, I collect feedback from users to refine the design.

What tools and software do you use for UX design?

What tools and software do you use for UX design?

What tools and software do you use for UX design?

What tools and software do you use for UX design?

How do you measure the success of your UX designs?

How do you measure the success of your UX designs?

How do you measure the success of your UX designs?

How do you measure the success of your UX designs?

Casey Flood - Product Design Leader

UX Research, Product Design, Leadership

caseyflood.design © 2025. Designed by Casey Flood

Casey Flood

UX Research, Product Design, Leadership

caseyflood.design © 2025. Designed by Casey Flood

Casey Flood

UX Research, Product Design, Leadership

caseyflood.design © 2025. Designed by Casey Flood

Casey Flood - Product Design Leader

UX Research, Product Design, Leadership

caseyflood.design © 2025. Designed by Casey Flood